When we communicate with our audiences, we want to use a voice and tone that establishes our brand, but varies based on context.
- Voice = what our brand means to consumers:
- We want to inform people about their health care.
- We are a team of passionate, dedicated, collaborative experts who serve patients who are self-advocates.
- Tone = how we change the sound of “our voice” based on the context of the communication. For example, on a web page about cancer, we will have the same voice about our brand, but we may be softer and more reassuring. On a web page about having a baby, we will be more excited and congratulatory.